SMR Promotions in Texas promised me they could deliver personalized coffee mugs to me for an important event.Three times they promised me that they could deliver the item on time.
I called the week before to make sure they would arrive on time and I was assured that they would. The day of the event came and went with no personalized coffee mugs. When I call to find out what had happened to my order, the woman who answered the phone said she was the only one there and that all she could was take a message because everyone was out until next week. The coffee mugs arrived after the event.
They admitted they made a mistake a promised me a refund that I never received.
That was in April 2013.It is now July 2013 and I have not received a refund.
Review about: Personalized Coffee Mugs.